Petalo Cakery

Cancellation Policy

Payment Milestones (PM) Schedule:
PM 1: $500 + 0% upon order placement.
PM 2: $-500 + 100% payable 7 days to Delivery Date.

Cancellation Policy:
All payment milestone(s) are non-refundable.

General Clause (if applicable):
A refund is calculated as a percentage of the total order value, capped to total payments made to date.
Cancellation fees, equal to the greater of 2% of the order amount or $5, is applicable alongside any vendor cancellation charges (if any)
1. Your initial deposit reserves your event date and is non-refundable.

2. Full payment must be made (and proof of payment provided to vendor) by the due date indicated above or contract is null and void, and any paid deposit will not be refunded.

3. The date of your final payment (payment of balance) is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

4. In the event the client wishes to change the date of the event: If change is made more than 2 weeks prior to event, vendor may accommodate change ONLY if the requested date is available. If the vendor is unable to change the booking date due to unavailability, then the order is considered cancelled and the proprietor reserves the right to withhold the deposit and refund only amounts above the deposit (if paid). If change is made less than 2 weeks prior to event, the vendor may accommodate change ONLY if the requested date is available. If the vendor is unable to change the booking date due to unavailability, then the order is considered cancelled and the vendor reserves the right to withhold up to full payment of the order.