Weddingserv Help Centre
Frequently Asked Questions
A little guidance for every step of your wedding journey. Find answers about your account, planning tools, vendors, orders and payments.
For Couples
15 questions
Should we tip wedding vendors in Singapore?
Tipping is not customary in Singapore, so there is no standard wedding tip or percentage to budget for. Check your invoice for any service charge. If you want to thank someone for exceptional service, a voluntary tip or a personal note is up to you. See https://www.visitsingapore.com/travel-tips/essential-travel-information/
Who can emcee our wedding reception?
You can hire a professional emcee or ask a friend or relative who is comfortable speaking to a crowd. The emcee introduces speakers, gives guests cues and helps keep the programme on time. Pick someone who can use the languages your guests need and review the run sheet with them before the wedding.
How much does a professional wedding emcee cost in Singapore?
Rates vary with the length of the event, languages needed and what the package includes. One Singapore emcee’s pricing guide lists S$500 to S$1,200 as an example range; your quote may differ. Ask for an itemised quote covering hosting hours, scripting, rehearsal, AV support and overtime. Example: https://www.emceebean.com/
What happens at a Chinese wedding tea ceremony?
The couple serves tea to parents and other elders as a sign of respect and gratitude. The elders give their blessings in return. The order and setting can vary, so ask both families how they would like to do it. Read more at https://www.roots.gov.sg/ich-landing/ich/chinese-weddings
What are gatecrash games at Chinese weddings in Singapore?
Gatecrash games are an optional Chinese wedding custom. In a traditional version, the bridal party sets playful challenges for the groom and his friends before he sees the bride. Customs vary by family. Agree on activities that everyone is comfortable with. Read more at https://www.roots.gov.sg/ich-landing/ich/chinese-weddings
How far in advance should we book a wedding venue in Singapore?
Contact venues as soon as you have a likely guest count, budget and date range. There is no fixed booking lead time. Availability depends on the venue, date and session. Ask about alternative dates, how long a tentative hold lasts, and the deposit and cancellation terms before committing.
When should we start planning our wedding?
Start once you have a rough budget, guest count and date range. If you have a preferred venue or a fixed date, ask about availability early, then work back from the date to set deadlines for vendors, invitations and RSVPs. Keep the civil marriage application timeline separate from your booking timeline. See https://www.marriage.gov.sg/FAQs_on_Civil_Marriages.pdf
Can foreigners register a civil marriage in Singapore?
Yes, if you meet the Registry of Marriages requirements. If either partner is neither a Singapore citizen nor a permanent resident, at least one partner must have spent 31 consecutive days in Singapore before applying, excluding the day of arrival. That stay can be from an earlier visit. Check the documents and any extra requirements that apply to your situation at https://www.marriage.gov.sg/civil/marriage-process/attend-appointment
How much does it cost to register a civil marriage in Singapore?
The Registry of Marriages marriage licence fee is S$42 if either person is a Singapore citizen or permanent resident, and S$380 if both are foreigners. Venue hire and other celebration costs are separate. Check the official fees at https://ask.gov.sg/ourmarriagejourney/questions/cm4b5wmza00kncm2jcvuy88ii
What does the 30-5 rule mean for a wedding timeline?
Some wedding photographers use “30-5” as a reminder that a task that normally takes five minutes can take much longer on a wedding day. The phrase has no single standard meaning. Build in extra time for travel, group photos and changes between events, and agree on those buffers with your vendors.
How do i track the various payment milestones progress?
You may access it in the Vendor Manager https://weddingserv.com/user/dashboard/vendor-management
How do I communicate wedding logistics to all vendors at the same time?
Go to your profile at the Top Right of the screen and filter to Your Wedding > Wedding Details https://weddingserv.com/user/wedding-details Enter all the details of the logistics for the Big Day and Save. All your vendors with whom you have placed an order with will simultaneously be able to view the same information. This saves you time and effort in not having to communicate the same information to individual vendors.
i wish to change my Weddingserv orders, with no change in the Order Value.
We recommend you first discuss with the vendor on such changes. If both parties are in agreement, you may raise an Order Edit request via Order History https://weddingserv.com/user/manage-orders Go to that specific order and click the Order Edit hyperlink. Enter your edit details and submit for Vendor to approve. You will then approve after receiving Vendor's approval. This ensures both parties are in clear agreement of what the changes are. The Order details will then be updated with the latest changes.
Why is it important to place my purchases via Weddingserv and not go direct with vendors?
Placing orders via Weddingserv gives you protection and other benefits which include: 1. Secured payment held until delivery is made. 2. Clear and standardized Deposit and Cancellation policies. Well documented order requirements including any non monetary changes, reduces potential miscommunication and disputes. 3. Weddingserv's Wedding Details page allows the simultaneous sharing of wedding logistical details with all transacted vendors, saving time and minimizing omissions. 4. Weddingserv's Concierge helpdesk assists with emergencies, such as vendor issues on your Big Day due to accidents or illness. 5. Robust Productivity Tools to help you plan, track progress, and manage guests with ease. 6. Doing business outside Weddingserv violates our Terms of Service, which all users accept upon registration. Violators may be banned from the platform.
I have received Weddingserv E-Vouchers. What can i do with it?
You may use these E-Vouchers to offset your Weddingserv purchases.
For Wedding Tools
2 questions
How can I use Weddingserv to organise my wedding logistics?
In your Weddingserv dashboard, use the Wedding Checklist to track planning tasks and the Guest List to manage invitations and RSVPs. Use Seating to organise guests into tables and Vendor Manager to track vendor orders and payment milestones.
i changed my wedding date. Why are the tasks i have previously assigned a date to, now moved to the As Soon As Possible timeline?
When a wedding date is changed, you will need to reassess whether the tasks are still relevant, and if so, whether the original timeline still applies, allowing you to re-prioritise if need be.
For Wedding Guests
2 questions
How much should I give at a Chinese wedding tea ceremony?
There is no set amount for a tea ceremony ang bao (red packet). If the family exchanges gifts, choose an amount that feels right for your relationship with the couple and fits your budget. If you are unsure, ask a relative or someone who knows the family's customs.
What are the typical Wedding Gifts you can recommend?
It is difficult to guess the personal preferences of the bridal couple; So the most practical way is to gift bridal couples with cash or E-Vouchers from Weddingserv, which can be used to offset their wedding purchases online, providing flexibility in their planning process. You may purchase Weddingserv E-Vouchers https://weddingserv.com/evoucher
For Wedding Vendors
2 questions
The customer wants to communicate offline via watsapp or email. Are we allowed?
Vendors are not allowed to communicate outside of Weddingserv. This is to ensure all customer requirements are stored in one location to minimize potential dispute. Vendors operate at their own risk if they go offline - issues like losing all agreed customer requirements should the employee leaves the firm.
How do I register as a Vendor
Please click on this link to register as a Vendor https://weddingserv.com/vendor/register or click the Become a Vendor button at the top right of the website.


